Strategies, tips and techniques for fighting frustration in the workplace
Do you know how to work with difficult people? How many of these personalities do you recognize?
The Know-It-Alls They're arrogant and usually have an opinion on every issue. When they're wrong, they get defensive.
The Passives These people never offer ideas or let you know where they stand.
The Dictators They bully and intimidate. They're constantly demanding and brutally critical.
The Gripers Is anything ever right with them? They prefer complaining to finding solutions.
The "Yes" People They agree to any commitment, yet rarely deliver. You can't trust them to follow through.
The "No" People They are quick to point out why something won't work. Worse, they're inflexible.
Of course you recognize them. They're the people you work with, sell to, depend on, live with. Learn to deal with them quickly and confidently atDealing with Difficult People. Concrete techniques for dealing with difficult people in the workplace and at home Never again fall victim to those who love to make life miserable for the rest of us. This training gives you concrete techniques for dealing with difficult people in the workplace and at home. It provides specific strategies for getting adversaries to cooperate … bullies to back off … wallflowers to open up … chronic complainers to quiet down. Knowing how to deal with difficult people at work will allow you to approach your job with more enjoyment and your coworkers with greater confidence. Cooperation, collaboration, and compromise will improve — and that makes for a more productive and efficient workplace for everyone. How this program is structured …
It's structured for maximum learning. You'll experience a carefully designed combination of:
Informative presentation Your trainer is skilled at sharing information in a way that's engaging. Just sit back and take it all in.
Practice exercises You'll do some of these alone, and others with groups or a partner. Don't worry — no one will be singled out or embarrassed.
Group discussion Get your questions answered. Share your point of view. These are some of the most stimulating segments of the program.
· Understand the difficult people in your life
Learn how they think, what they fear, why they do what they do. Understanding these things makes dealing with difficult people less frustrating.
"Mapping" difficult people to gain insight into what makes them tick
The most common mistake well-intentioned people make that actually worsens conflicts
What a team can do with a person who isn't a team player
The single best response to sarcasm
3 ways to get people to keep their word
How to deal with a person who practices one-upmanship
When to go to a third party for help in dealing with a problem person
· Know how to communicate with difficult people
At this seminar, you'll concentrate on here's-how-you-do-it techniques. You'll leave knowing how to use these techniques in specific situations when dealing with difficult people in the workplace.
What to do when someone — even a boss — starts yelling
What to do when someone takes credit for your idea
How to determine if a difficult relationship is worth salvaging, and what to do if it isn't
The best way to get someone to stop holding a grudge
Handling the person who says one thing to you but the opposite to someone else
When and how to go over someone's head to a superior
Dealing with touchy people who take things personally
How to get your boss to quit procrastinating and make a decision
· Be less of a target for difficult people
Look at the difficult people in your life. Chances are, at least one person manages to get along with them. You can, too. Learn how to derail problem people and teach them to treat you with respect.
How to cope with excuse-makers and blamers
What to do immediately when someone threatens you
3 tactics that prevent you from being manipulated by others
Hot buttons: how to keep people from pushing yours
"The boss's favorite": how to cope with the person who's perfect in the boss's eyes — but doesn't really do a fair share of the work
· Bring out the best in even the most difficult people
Let's face it, nobody's difficult all the time (and everybody is some of the time). Your new skills will help you reinforce positive behavior in even the most difficult people — at work and at home.
How to handle a coworker who is too competitive
How to handle someone who wants to get "too personal"
What to do when people make promises you suspect they won't keep
How to give an aggressive person an alternative to direct conflict
The special body positions to use in dealing with specific kinds of difficult people (your body language can be even more powerful than what you say)
Special for managers: how to deal with employees who don't keep commitments … have a negative attitude … or are closed-minded